FAQ

What are your pieces made of?

Our classic line uses a brass base with 18K gold or 925 silver plating and hand-set cubic zirconia. Our premium line is solid 925 sterling silver with 5 layers of rhodium plating and VVS D-colour moissanite that passes any diamond tester.

Will it tarnish or fade?

Our pieces are sweat and water resistant and built to hold their shine. To keep them looking their best, avoid showering, swimming and harsh chemicals — see our care tips on each product page.

How do I choose my size?

Every product page has an Ice Club Size Guide with chain, bracelet and ring measurements plus how to measure at home.

How long does delivery take?

Orders are dispatched in 3–5 business days, with delivery in 7–14 days. Every order includes tracking. See our Shipping & Delivery page for details.

Can I return my order?

Yes — we offer easy 30-day returns and exchanges. See our Returns & Refunds page.

Do you make custom pieces?

Yes! We offer custom photo pendants and personalised name pendants. Add to cart, then send us your photo or name on WhatsApp +44 7451 268796 with your order number.